Privacy Policy
Effective Date: 01/01/2025
Last Updated: 04/05/2025
Payback Claim LTD ("Payback", "we", "us", or "our") is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our services.
1. Who We Are
Payback Claim LTD is a claims management company specializing in securing compensation for clients related to air travel disruptions and other claimable incidents.
Registered Office: 2 Northfield Road London N165RN UK
Contact Email:
info@paybackclaim.com
Website:
paybackclaim.com
2. What Information We Collect
We collect the following types of personal data when you engage with us:
Personal Identification Data
- Full name
- Email address
- Phone number
- Postal address
- Date of birth
- Signature
Travel Information
- Flight number and airline
- Booking confirmation and itinerary
- Boarding passes
- Travel dates and destinations
- Reason for disruption (delay, cancellation, etc.)
Claim-Related Documentation
- Copies of ID or passport
- Bank account details for payment processing
- Correspondence with airlines
- Any evidence supporting the claim
Technical Information
- IP address
- Device and browser type
- Usage and navigation data on our website
3. How We Use Your Information
We process your personal data for the following purposes:
- To assess your eligibility for compensation
- To prepare, file, and manage your claim
- To communicate with airlines and relevant authorities on your behalf
- To transfer compensation payments to your bank account
- To provide customer service and respond to inquiries
- To comply with legal obligations and resolve disputes
- To improve our services and website functionality
We only process your data when we have a lawful basis to do so, including contractual necessity, legal obligations, or your explicit consent.
4. Sharing Your Information
We only share your information when necessary and with trusted third parties such as:
- Airlines and regulatory authorities (for claim processing)
- Legal representatives or partner law firms (for court escalation)
- IT service providers (for secure data storage and communication)
- Payment processors (to transfer compensation to you)
We never sell or rent your personal data to third parties.
5. International Data Transfers
Where necessary, we may transfer your data outside the UK or European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, such as:
- Data transfer agreements based on Standard Contractual Clauses
- Transfers to countries recognized by the UK or EU as providing adequate protection
6. How We Protect Your Data
We implement appropriate technical and organizational security measures to protect your personal data against loss, theft, unauthorized access, or misuse. These measures include:
- Secure servers and encrypted databases
- Restricted access to authorized personnel only
- Regular data audits and penetration testing
- Secure email and file transfer protocols
7. How Long We Keep Your Data
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. In general, we retain claim-related data for up to
6 years after the closure of your case, unless required otherwise by law.
8. Your Data Protection Rights
You have the right to:
- Access – Request a copy of your personal data.
- Rectify – Request correction of inaccurate or incomplete data.
- Erase – Request deletion of your personal data in certain circumstances.
- Restrict – Request limited processing of your data.
- Object – Object to data processing based on legitimate interests.
- Portability – Request transfer of your data to another provider.
- Withdraw Consent – If processing is based on consent, you may withdraw it at any time.
To exercise your rights, email us at
info@paybackclaim.com. We will respond within
30 days.
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience. You may manage your preferences through your browser settings. For more, refer to our
[Cookie Policy] (coming soon).
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. You will be notified of significant changes via email or a notice on our website. Please review this policy periodically.
12. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, contact:
joe@paybackclaim.com
Data Protection Officer
Email:
info@paybackclaim.com
Mailing Address: 2 Northfield Road London N165RN UK
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