At Payback, we specialize in securing compensation and refunds for passengers dealing with delays, cancellations, denied boarding, and other travel disruptions. Our pricing is based on a no win, no fee model—meaning you only pay if we’re successful.
We believe in complete transparency, so here’s exactly how our fees work:
Our Fees are Transparent, Risk-Free, and Simple
Standard Claims (No Prior Attempts):
If the passenger hasn’t started a claim with the airline, we charge 25% of the compensation or refund amount successfully recovered.
25%
What included?
→ Initial Consultation
→ Claim Assessment
→ Personalized Claim Submission
→ Ongoing Claim Monitoring
→ Success Notification
What included?
→ Claim Review Strategy
→ Enhanced Documentation Support
→ Escalation Communication
→ Progress Tracking Updates
→ Success Notification
Reclaimed Cases (After Passenger Attempts):
If the passenger has already tried claiming compensation or a refund themselves but wants us to handle the process, our fee is 33% of the compensation or refund received.
33%
50%
Court Escalation:
If a claim needs to be escalated to court, we charge up to 50% of the compensation or refund upon success.
Note: The client is responsible for court fees in these cases.
50%
What included?
→ Legal Consultation
→ Enhanced Documentation Support
→ Escalation Communication
→ Progress Tracking Updates
→ Success Notification
Why Work With Us?
Completely Risk-Free
You only pay if we win your case. If the claim or refund isn’t successful, you pay nothing.
No Claim Too Small
Whether it’s a compensation claim or a refund for a short-haul flight, we’re here to help.
Transparent Fees
Our pricing is clear and straightforward, so you’ll always know what to expect.
Refund Assistance Included
If you’re eligible for a refund due to a canceled flight or other disruption, the same pricing structure applies—no extra fees, no surprises.
Ready to Get What’s Yours?
Submit your claim or refund request today, and let us handle the process from start to finish. With our experience, transparency, and risk-free guarantee, there’s no reason to wait.
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Empowering travelers with airline compensation claims and ensuring their rights are upheld.