The Nightmare Scenario

You’re all packed, standing at the gate, and ready to board. Then, out of nowhere, an announcement: “We regret to inform you that your flight has been cancelled.” Panic sets in. What now? Will you make it to your destination? Who’s responsible for this mess? And more importantly, are you entitled to anything?

The truth is, many travelers don’t realize they have rights when it comes to cancelled flights. Depending on where you’re flying from or to, the airline may owe you more than just a rebooked flight. Let’s break it all down in plain English. 

The Law: What Are Airlines Obligated to Do?

When a flight is cancelled, airlines have legal responsibilities to take care of their passengers. The specific rules depend on the region, but here’s an overview of the most important laws:

EU & UK Law: EC Regulation 261/2004 (UK261 in the UK)

If your flight departs from the EU, UK, or is operated by an EU/UK airline, you’re protected by one of the strongest passenger rights laws in the world. Here’s what it guarantees:

Right to Reimbursement or Re-routing:

The airline must offer you a choice between a full refund of your ticket or an alternative flight to your destination. This includes connecting flights if necessary.

Right to Care and Assistance:

• While you wait for your alternative flight, the airline must provide food, drinks, and access to communication (like phone calls or Wi-Fi). If the delay lasts overnight, they must also arrange hotel accommodation and transport to and from the airport.

Right to Compensation:

• If the airline cancels your flight with less than 14 days’ notice and it’s not due to “extraordinary circumstances” (like extreme weather or airport strikes), you’re entitled to monetary compensation:
• €250 for flights under 1,500 km
• €400 for flights between 1,500 km and 3,500 km
• €600 for flights over 3,500 km

US Law:

In the US, passenger rights for cancellations aren’t as comprehensive. Airlines are only required to:

• Refund the full cost of your ticket if they cancel the flight and you choose not to rebook.There’s no federal mandate for compensation, but some airlines have policies in place to offer vouchers or credit voluntarily.

Israeli Aviation Services Law:

If you’re flying from or to Israel, you’re protected under the Israeli Aviation Services Law. This law requires airlines to:

• Provide alternative flights, food, and accommodation.
• Offer compensation if the cancellation was preventable and not due to extraordinary circumstances.

Real-Life Stories: When the Law Works for You

Emily’s European Getaway Gone Wrong

Emily was flying from Paris to Rome when her flight was cancelled just two hours before departure. She had no idea about her rights and was initially offered only a rebooking for the next day. After doing some research, she realized she was entitled to €400 in compensation because she was notified so late. Emily filed a claim and used the extra money to extend her trip in Rome.

John’s US Business Trip Setback

John’s flight from New York to Chicago was cancelled due to mechanical issues. The airline offered him a seat on a flight the next morning but didn’t mention a refund. Since John couldn’t wait, he booked with another airline and later demanded a full refund for his original ticket under US law. The airline complied, but only because John insisted on his rights.

What to Do If Your Flight is Cancelled:

Ask for Written Confirmation of the Cancellation

Request a document explaining why the flight was cancelled. This will be useful if you need to file a claim later.

Document Everything

Save your boarding pass, ticket, and any receipts for expenses like food, transportation, or accommodation. These may be reimbursable.

Know Your Options

Under EU/UK law, you can choose between a refund or rebooking. Don’t let the airline push you into something you don’t want.

File a Claim with Confidence

Not sure where to start? That’s where we come in. At Payback, we specialize in helping travelers get the compensation they’re entitled to. With a free consultation and a risk-free process, we handle everything — from filing the claim to negotiating with the airline — so you don’t have to.

Reach out to us to get started or visit our website to learn more.

Final Thoughts: Turn a Cancellation into a Win

A cancelled flight can feel like the end of the world, but it doesn’t have to be. Knowing your rights can transform frustration into action — and even compensation. Airlines may not always volunteer this information, so being informed is your best tool. If you’re ever unsure about your rights or how to proceed, don’t hesitate to reach out to us at Payback for guidance.