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Know Your Passenger Rights!
EU Passenger Rights (EC Regulation 261/2004)
Under European law, passengers are entitled to specific rights if their flight is delayed, canceled, or overbooked. Compensation amounts vary depending on factors such as the distance of your flight and length of delay.
For a detailed explanation, you can review the full EU Regulation 261/2004
UK Passenger Rights (UK261)
Since Brexit, the UK follows its version of the EU passenger rights law, known as UK261. Although similar to EC261, there are differences in enforcement, and this regulation applies to flights departing from or arriving in the UK.
View the UK Civil Aviation Authority's guide on passenger rights
Israeli Passenger Rights (Aviation Services Law)
The Israeli Aviation Services Law covers compensation and assistance rights for passengers traveling with airlines departing from or arriving in Israel.
Learn more about these protections and entitlements in the Israeli Aviation Services Law.
Step 4
Receive Your Compensation
Once the airline approves the claim, the compensation will be processed.
We’ll keep you updated every step of the way.
Step 3
We Handle the Claim Process
If we confirm your claim is valid, we’ll take over from here:
- Communicating directly with the airline on your behalf.
- Filing the necessary paperwork and negotiating for compensation.
- Escalating the case to legal channels if required.
Step 2
We Review Your Case
Once we receive your details, our expert team will assess your claim to determine eligibility under EU, UK, or other applicable laws. We’ll reach out if we need any additional information or documents.
Step 1
Submit Your Details
Provide us with your flight information through our online form, including:
- Your flight number and date.
- The departure and arrival airports.
- A short description of the issue (delay, cancellation, or denied boarding).
- Any supporting documents like boarding passes or emails from the airline.
If your flight has been delayed, canceled, or you were denied boarding, the first step is to reach out to the airline directly. Airlines are often required to provide compensation or assistance, and many have claim processes you can follow on their website or via customer service.
However, navigating these processes can sometimes be frustrating or lead to dead ends. If you feel the airline isn’t responding, or you’re unsure about your rights, that’s where we can help. Submit your details through our online form, and we’ll take it from there.
Here’s how our process works:
How to Make a Claim
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FAQ'S
What happens if my claim is denied by the airline?
If your claim is denied, we will review the reasons for the denial and determine the best course of action, which may include appealing the decision or pursuing legal action if necessary. Your rights to compensation will still be assessed.
How much compensation can I receive?
Compensation varies based on flight distance, delay length, and other factors. We’ll help determine your exact eligibility and potential compensation based on current regulations.
How far back can I claim for a disrupted flight?
Claims are typically valid up to six years in most countries. we’ll verify eligibility based on their specific statutes of limitations.
How long does it take to get compensation?
Timeframes vary by airline and the complexity of the case. Some cases are resolved within weeks, while others may take several months, especially if legal proceedings are necessary, but we strive to expedite the process as much as possible.
What qualifies for compensation under these laws?
Compensation typically covers delays, cancellations, and denied boarding caused by the airline. Each case is unique, so eligibility depends on factors like length of delay and reason for disruption.
What types of disruptions can I claim?
You can claim compensation for various disruptions such as flight delays, cancellations, overbooking, and baggage claims. If you experience any of these issues, you may be eligible for compensation depending on the circumstances surrounding your flight and the specific airline's policies regarding disruptions.
Can I claim if the delay or cancellation was due to weather?
Weather-related issues generally don’t qualify for compensation, as they are considered "extraordinary circumstances." However, if the airline could have taken measures to avoid the delay, we can investigate further.
Do I have to pay anything upfront?
No, our service is risk-free. We operate on a "no win, no fee" basis, meaning you only pay a percentage if we win your claim.
Can I claim if I missed a connecting flight?
Yes, if your initial flight delay caused you to miss a connection and extended your travel by more than three hours, you may be eligible. Each country’s regulations apply differently, and we can help you sort through them.
Empowering travelers with airline compensation claims and ensuring their rights are upheld.